Return & Refund Policy – Gift & Décor Products

We want you to be satisfied with your purchase. Please review the following guidelines for returns and refunds:

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, undamaged, and in original packaging with all tags intact.
• Products that are customized, personalized, or made-to-order are not eligible for return, unless received damaged or defective.

2. Damaged or Defective Items

• If you receive a damaged, broken, or incorrect item, you must report it within 48 hours of delivery.
• Please share clear photos or videos of:
• The product
• Packaging
• Shipping label
• This helps us process your request quickly.

3. Return Process

• To initiate a return, contact customer support at:
• goranshicreation@gmail.com
• Include:
• Order details
• Reason for return
• Supporting images (if applicable)
• Once approved, return instructions will be provided.

4. Refund Policy

• Refunds are processed after the returned item is received and inspected.
• Approved refunds will be issued within 5–7 business days.
• Refunds are credited to the original payment method.
• Shipping charges (if any) are non-refundable, unless the return is due to an error or defect.

5. Exchange Policy

• Exchanges are subject to product availability.
• If the requested replacement is unavailable, a refund will be processed instead.

6. Non-Returnable Items

• Customized or personalized décor items
• Items purchased during clearance or special sale (unless defective)
• Used or damaged products (not caused during delivery)

7. Return Shipping

• Customers may be responsible for return shipping costs unless:
• The product is defective
• The wrong item was delivered

8. Important Notes

• Items sent back without prior approval will not be accepted.
• Ensure secure packaging to avoid damage during return transit.

For any questions or assistance, please contact:

goranshicreation@gmail.com